Return and Refund Policy

At TatumShots, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, our Return and Refund Policy outlines the steps for returning products and requesting a refund.

1. Eligibility for Returns

• Timeframe: Returns must be initiated within [30 days] of the purchase date. Items returned outside this period may not be eligible for a refund.
• Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
• Non-Returnable Items: Certain items are not eligible for return, including gift cards, clearance items, and custom orders.

2. Return Process

To initiate a return:

1. Contact Us: Email our customer service team  with your order number, item(s) for return, and reason for the return.
2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and detailed return instructions.
3. Shipping: You are responsible for the shipping costs of returning your item, except in cases of defective or incorrect products. We recommend using a trackable shipping method, as TatumShots is not responsible for items lost during return shipping.

3. Refunds

• Inspection and Processing: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Refund Method: If approved, your refund will be processed and applied to the original payment method within [ 5-10 business days].
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with signs of use, missing components, or items not in their original condition).

4. Exchanges

If you receive a defective or incorrect item, please contact us immediately. We will arrange an exchange or replacement at no additional cost to you.

5. Damaged or Defective Items

If your product arrives damaged or defective:

• Notify Us: Contact us within [7 days] of receiving your item, providing photos of the damage or defect.
• Replacement or Refund: We will work with you to provide a replacement or issue a full refund, depending on availability and your preference.

6. Non-Refundable Shipping Charges

Shipping fees are non-refundable, except in cases where TatumShots is at fault (e.g., defective or incorrect items). If you receive a refund, only the item cost will be refunded, not the original shipping charges.